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Common Obstacle for New Internet or Computer Users


  • URL stands for Uniform Resource Locator. Which, for web browsing, is the address of a web page. This is also your domain/landing page.

Address Bar

  • An address bar is a feature in a web browser that displays the current URL, receives the desired address, and accepts a typed URL that navigates the user to a chosen website; e.g. http://www.google.com


Cookies are files created by websites that you've visited. They store browsing information, such as your site preferences or profile information. There are two types of cookies: First-party cookies are set by the site domain listed in the address bar. Third-party cookies come from other domain sources that have items, such as ads or images, embedded on the page.

Cookies are enabled by default in Google Chrome, our recommended web browser.

Managing Cookies in Google Chrome

Step 1

  • Click the Chrome menu
  • Select Settings

Step 2

  • Click Show advanced settings...

Step 3

  • In the "Privacy" section, click on the Content settings button
  • You can select to enable all cookies, disable all cookies, make exceptions, and more
  • Note:  See Chrome Help for more details on cookies

Copy and Paste

You can copy text from one source to another using “copy and paste.”

  • To copy the text, simply click and hold the mouse button at the beginning of the desired text and scroll across the remainder of that text.  Release the mouse button at the end of your selection. Then press Ctrl+C (PC) or ⌘+C (Mac).
  • To paste the text into a new location, simply select the point of insertion with your mouse pointer and press Ctrl+V (PC) or ⌘+V (Mac).

If using keys to copy or paste the text is difficult, you can also use these features in the Edit menu of most programs. You will still need to highlight the desired text using the instructions above.

Email Attachments

Attachments such as pictures, videos, spreadsheets, and other files can be added to emails so you can share them with friends, family, or colleagues.  

Attachments can be easily added in Gmail, our recommended email provider.

Attach a file in Gmail

  • Click the Compose button.

  • Click the paperclip icon at the bottom of the new message window

  • Choose the file you wish to attach and click Open

  • Note: To attach multiple files, hold the Ctrl (PC) or  (Mac) key while selecting your files.

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